bd44 Privacy Policy — How We Protect Your Personal Data

bd44 is an English-language online casino and sports betting platform built specifically for players in Bangladesh. We are committed to protecting the privacy and security of every player who accesses our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

This policy applies to all data processing activities carried out by bd44 in connection with the operation of the platform at bd44.vu, including account registration, payment processing, customer support, responsible gaming tools, and marketing communications (where consented to).

We encourage you to read this policy carefully and in full. If you have any questions about any aspect of this Privacy Policy, please contact our support team before using the platform. Contact details are provided in Section 15.

For the purposes of this Privacy Policy, bd44 refers to the operators of the online casino and sports betting platform accessible at bd44.vu. bd44 is the data controller responsible for your personal data collected through the platform.

bd44 operates as an English-language gambling platform targeting the Bangladesh market. Our primary payment partners in Bangladesh are bKash, Nagad, Rocket, and Upay. All transactions are denominated in Bangladeshi Taka (BDT).

If you have any questions regarding who controls your data or how to exercise your data rights, the first point of contact is our support team via email at [email protected] (plain text — do not use mailto links).

bd44 collects personal data through several channels: directly from you when you register and use the platform, automatically through platform usage, and from third-party service providers where necessary for verification and payment purposes. The categories of data we collect are as follows:

3.1 Registration Data

When you create a bd44 account, we collect:

• Full legal name (as it appears on your National Identity Card)
• Date of birth (to verify that you are 21 years of age or older)
• Residential address in Bangladesh (district, city, and full postal address)
• Mobile phone number associated with your bKash, Nagad, Rocket, or Upay account
• Email address (used for account communications and, where consented to, marketing)
• Username and a hashed (never plain-text) password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect:

• A copy of your National Identity Card (NID) issued by the Bangladesh Election Commission, or passport if NID is unavailable
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months)
• Screenshot or confirmation of your registered mobile banking account
• Selfie photographs or video frames used for liveness verification where required

3.3 Financial Transaction Data

For each deposit and withdrawal, we record:

• The payment method used (bKash, Nagad, Rocket, or Upay account reference number)
• Transaction amount in BDT
• Transaction timestamp (Bangladesh Standard Time, UTC+6)
• Transaction status and reference ID

bd44 does not store full card numbers or mobile banking PINs. Payment authentication is handled directly by the respective payment provider.

3.4 Platform Usage Data

When you use the bd44 platform, we automatically collect:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, games played, session duration, and navigation patterns
• Bet history, game round IDs, and wagering activity
• Responsible gaming tool usage (deposit limits set, session timers activated, cooling-off periods requested)

3.5 Customer Support Data

When you contact our support team, we collect:

• The content of your support enquiry or complaint
• Any attachments or screenshots you voluntarily provide
• Chat transcripts and email correspondence
• Support ticket timestamps and resolution notes

bd44 uses the personal data it collects for the following purposes:

bd44 does not use automated decision-making (including profiling) that produces legal or similarly significant effects on players, with the exception of fraud-detection systems that may automatically flag or temporarily suspend an account pending manual review. In all such cases, a human review is conducted promptly.

bd44 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to provide you with the services you have registered for — including account management, payment processing, and game delivery — is necessary for the performance of the contract between you and bd44.
• Legal obligation: Certain processing activities — including KYC identity verification, anti-money-laundering (AML) checks, and retention of financial records — are required by applicable law and regulatory frameworks. bd44 must carry out this processing regardless of player preference.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is based on bd44's legitimate interests in operating a safe, fair, and compliant platform. These interests do not override your rights where your interests take precedence.
• Consent: Marketing communications by email or SMS are sent only where you have given explicit prior consent. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing message.

bd44 does not sell, rent, or commercially license your personal data to any third party. Data is shared with third parties only in the following limited and necessary circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum transaction data necessary to execute deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for their data handling practices.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios may receive a pseudonymous player identifier and session token for the purpose of delivering game content. No directly identifiable personal data (such as your full name, NID, or address) is shared with game providers.
• KYC and identity verification services: Third-party identity verification providers may process copies of your identity documents on bd44's behalf under strict data processing agreements. These providers are contractually prohibited from using your data for any purpose other than verifying your identity for bd44.
• Analytics and security providers: Anonymised or pseudonymised usage data may be processed by analytics and cybersecurity service providers to support platform performance monitoring, fraud detection, and DDoS protection.
• Legal and regulatory authorities: bd44 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law, a valid legal order, or where disclosure is necessary to protect the rights and safety of bd44 or its players.

bd44 uses cookies and similar technologies to support the operation and improvement of the platform. A cookie is a small text file placed on your device when you visit a website. bd44 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function. They include session authentication tokens, load-balancing cookies, and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: These cookies remember your preferences — such as language settings, display preferences, and responsible gaming limits — so that you do not need to reconfigure them on every visit.
• Analytics cookies: bd44 uses anonymised analytics cookies to understand how players use the platform, which pages are most visited, and where technical issues arise. This data is used only to improve the platform and is not used for individual profiling.

bd44 does not use:

• Third-party advertising or retargeting cookies
• Social media tracking pixels (Facebook Pixel, Twitter Pixel, etc.)
• Cross-site behavioural tracking technologies
• Fingerprinting techniques for cross-device tracking

You may control cookie settings through your browser. Disabling strictly necessary cookies will prevent you from logging into your bd44 account. Disabling analytics or functional cookies will not affect your ability to use the platform's core features.

bd44 takes the security of your personal data seriously. We implement a combination of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS): All data in transit between your device and bd44 servers is encrypted using TLS 1.2 or higher.
• Data encryption at rest: Sensitive data — including KYC documents, financial records, and hashed account credentials — is encrypted at rest using AES-256 or equivalent standards.
• Access controls: Access to personal data within bd44 is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Intrusion detection and monitoring: bd44 maintains 24/7 platform monitoring, intrusion detection systems, and anomaly-based alerting to detect and respond to security threats promptly.
• Secure credential storage: Account passwords are never stored in plain text. bd44 uses industry-standard one-way hashing with salting for all stored credentials.
• Regular security assessments: The bd44 platform undergoes periodic security reviews to identify and address potential vulnerabilities before they can be exploited.

bd44 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.

As a player on bd44, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] (plain text — do not click a mailto link). bd44 will respond to all valid requests within 30 calendar days of receipt.

• Right of Access: You may request a copy of all personal data bd44 holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
• Right to Rectification: If any personal data bd44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests. This right is subject to legal retention obligations — bd44 cannot delete data it is legally required to retain.
• Right to Restriction of Processing: You may request that bd44 restricts its processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and processing is carried out by automated means, you may request that bd44 provide your personal data in a portable format for transfer to another controller.
• Right to Object: You may object to processing based on legitimate interests, including profiling, at any time. bd44 will cease the processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

bd44 may send you promotional communications about bonuses, new games, sports betting markets (including BPL, IPL, and T20 World Cup events), and seasonal offers (such as Eid, Pohela Boishakh, or Victory Day promotions) where you have given your explicit prior consent to receive such communications.

We send marketing communications by email and, where consented, by SMS to the mobile number registered on your bd44 account. We do not send unsolicited marketing via WhatsApp or third-party messaging platforms.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included at the bottom of every marketing email
• Contacting our support team at [email protected] and requesting removal from marketing lists
• Updating your communication preferences in your account settings dashboard

Opting out of marketing communications does not affect your ability to receive transactional messages — such as deposit confirmations, withdrawal notifications, account security alerts, or KYC verification requests — which are sent regardless of marketing preference as they are necessary for the operation of your account.

bd44 operates a strict 21+ only policy. The platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21. Our KYC verification process is specifically designed to identify and exclude underage users at the point of registration.

If bd44 discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, void any balance, and permanently delete all personal data associated with the underage account without delay.

The bd44 platform may contain references to third-party services — such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket, Upay). These services operate independently of bd44 under their own privacy policies and data processing practices.

bd44 is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third-party service you interact with. The inclusion of a third-party reference on the bd44 platform does not constitute an endorsement of that party's privacy practices.

bd44 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made — for example, a new category of data being collected, a new purpose for processing, or a new third-party data processor being engaged — bd44 will notify registered players via the email address associated with their account or via a prominent notice on the platform no less than 14 days before the change takes effect.

For minor or non-material changes (such as typographical corrections or clarifications that do not alter the substance of the policy), bd44 may update the policy without advance notice, but the effective date at the bottom of the policy will always reflect the date of the most recent update.

Continued use of the bd44 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Privacy Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

We recommend that you review this Privacy Policy periodically to stay informed about how bd44 protects your personal data. The current version will always be available at bd44.vu/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bd44, please contact our Data Support team using the details below. All contact information is provided as plain text only — please do not expect clickable links.

• Email: [email protected]
• Live Chat: Available 24/7 via the bd44 platform
• WhatsApp (plain text): +880 1700 000000
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

We aim to respond to all privacy-related enquiries within 5 business days and to resolve all requests within 30 calendar days. For complex requests — such as full data access exports or erasure requests spanning multiple data categories — we may require up to 60 calendar days, in which case we will notify you of the extended timeframe within the initial 30-day window.